Frequently Asked Questions
You can find answers and solutions to the frequently asked questions here.
My Products Are Not Appearing on the Sales Channels
Check if the Channel is Active Go to your stores by clicking “Stores” on the side menu. C...
Channel Set Up, but Orders Not Coming Through? What to Do
Check if the Channel is Active Go to your stores by clicking “Stores” on the side menu. C...
Orders on Hold After Sales Channel Setup: What Does It Mean?
About the "On Hold" Status On-hold status means these orders will not be processed. By default, ...
Fulfillment Not Sent to Sales Channel: What to Do?
Make Sure the Fulfillment is Created Successfully for the Order in Question Access your accoun...
Webhooks Set Up, But Not Working
Check If the Webhook Is Activated Access your account and go to the left side of the screen. C...
Plugin Set Up, But Orders Not Sent: What to Do?
Check If the Plugin Is Active Access your account and go to the left side of the screen. Click...
Product Quantities Not Synced to Sales Channels: What to Do?
Check If Auto-Sync Setting Is On Go to your stores by clicking “Stores” on the side menu. ...
How to Refetch Product Updates from Sales Channel
Try Refetching Your Products Access your account and go to the left side of the screen. Click ...
How to Refetch Orders and Order Updates
Try Using Order Polling Access your account and go to the left side of the screen. Click the "...
How to Resend Orders via Webhook/Plugin
Try Bulk Updating Your Orders Access your account and go to the left side of the screen. Cli...
How to Update Wix App Permissions and Reconnect Your Wix Sales Channel
1. Please go to this URL: https://manage.wix.com/studio/custom-apps Then click on the 3 dots men...