Webhooks Set Up, But Not Working

Check If the Webhook Is Activated

1. Access your account and go to the left side of the screen. Click the "Stores" button.

   

2. Click on the pencil icon next to the store your webhook is in.

   

   
   
3. Go to the Webhooks tab.

   

4. See if the webhook you created has a checkmark under the “Is Active” column.

   

   
   

5. If it doesn’t have a checkmark, it means the webhook is not active. Please click on the checkbox to activate the webhook.

   

Verify if the Webhook URL Is Entered Correctly

1. Access your account and go to the left side of the screen. Click the "Stores" button.

   

2. Click on the pencil icon next to the store your webhook is in.

   

   
   
3. Go to the Webhooks tab.

   

   
   
4. Go to the webhook’s settings by clicking on the edit button.

   

5. Check if the URL is entered correctly.

   

Check Whether the Receiver URL Is Working Properly

1. Go to the “Transaction Records” page.
2. Select your store.
3. Click on the “Webhook Transaction Records”.
4. Check if there have been failed transactions recently.

   

5. If there are failed transactions, click the edit button for the most recent failed one.
6. Check the error message in the response part of the transaction.
7. Try to take action based on the error message in the response or contact customer support directly.