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Getting Started

Overview

Hello, and welcome to Channels, Despatch Cloud's industry leading integration solution. 

With Channels, you can easily integrate your company with different sales channels, accounting programs and plugins, allowing you to manage all your orders from many different sources in one place. Whether you're selling a single brand or multiple brands on different platforms, our solutions have you covered.

Use Cases

Let's talk about some hypothetical scenarios and how you can take advantage of Channels to support your business.

  • Your business is selling one brand on multiple sales platforms

With Channels, you can easily integrate your business to over 60 sales channels across different countries, allowing you to easily manage all your operations on a single platform. All you need to do is setup your store and sales channels once and watch as your products, orders and customers are automatically imported.

What you need to do:

  1. Login to your account and setup a store for your business. You can find instructions on how to create and edit stores here.
  2. Next, you need to setup the sales platforms you're selling on as a sales channel in your account. You can find a list of channels we support here and setup guides for sales channel in this page.
  3. Next, you can setup a destination for your store. If you're working with a fulfillment center and would like for some or all of your products to be fulfilled through them, you can setup a plugin or webhook to do so. You can also specify which orders are sent to which plugins through plugin rules. You can find instructions on how to setup plugins here and how to setup webhooks here.
  • Your business is selling multiple brands on multiple platforms.

Channels allows you to manage multiple stores - i.e. multiple brands - all in one place, each with their own sales channels, plugins and webhooks, thus making it easier for companies that sell different products through different brands, on multiple marketplaces. All you need to do is setup your stores and sales channels once and watch as your products, orders and customers are automatically imported.

What you need to do:

  1. Login to your account and setup a store for each of your brands. You can find instructions on how to create and edit stores here.
  2. Next, you need to setup the sales platforms you're selling your brands on as a sales channel for each of your stores. You can find a list of channels we support here and setup guides for sales channel in this page.
  3. Next, you can setup destinations for your stores. If you're working with a fulfillment center and would like for some or all of your products to be fulfilled through them, you can setup a plugin or webhook to do so. You can also specify which orders are sent to which plugins through plugin rules. You can find instructions on how to setup plugins here and how to setup webhooks here.
  • You're a fulfillment center or a courier looking to automatically get your customers' orders from their sales channels.

Channels also allows you to rapidly and automatically integrate with any customers sales channels through the use of API and hosted pages. Through our API solutions you can easily create new stores with a simple API call, send over a hosted page link and let your customers integrate themselves into our system. You can change the formatting, colors, logo and available channels on the hosted page so that the only thing your customers see is what you allow them.

What you need to do:

  1. You first need to integrate your own system to Despatch Cloud through our API solutions. You can find our API documentation here and you can also get in touch with us to book a call with our technical team for more support.
  2. Afterwards, you can set it so that a new Post request to create a store is sent whenever a new user is added to your system. You can find the Post request in question here.
  3. Next, you can set it so that a new hosted page is created for your customers to integrate themselves and their channels into the new store that was created for them. You can find the Post request in question here and read through our Hosted Pages documentation for more information.
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